FAQ’s
Your questions answered:
Q: When booking a Sleepi Tipi party, what is included?
A. All items listed in the standard package, including delivery, collection, assembly and styling. All bedding is fully laundered after each use, using gentle laundry detergent, safe for children’s skin. Items and accessories are disinfected and spot cleaned after each party.
Q: How do I book a party or hire equipment?
A. Simply fill in the form under CONTACT US and we will return your enquiry within 24 hours. Alternatively, you can call us on the number provided.
Q. What payment is required?
A. We require a 50% deposit to secure your booking, with the remaining balance to be paid 7 days prior to the sleepover date. A bond authorisation of £100 is also required 7 days prior to your party, as outlined in your invoice, to cover any damages during the hiring of our equipment and accessories. This is fully refundable 3-5 days after your party, once we have carried out a full inventory check and inspected the items.
Due to the high demand of our bookings, unfortunately we do not offer refunds once you have paid the 50% deposit for your party. However, should you need to cancel for any reason, we are happy to discuss an alternative date OR a credit, to be used for a date in the future. There is a 12 month expiry on your credit.
Q. Can I host my sleepover party in my backyard?
A. Our tipi’s and mattresses are designed for indoor use only, with the exception of the following:
• In the Summer Months, with no rain forecast. To be set up without mattresses for garden parties only.
• Sprinklers, hoses, splash pools etc. must not be used near our Sleepi Tipi hire equipment.
• All pets must be kept from contact with any Sleepi Tipi hire equipment.
Q. How much space will I need for the set-up?
A. Each individual Tipi is approx. 120 cm wide and 190 cm in length. Height of each Tipi is approx 150 cm. We can arrange the beds in many configurations to make them fit together in any space. However, if you are unsure, please let us know the space available and we can check out how they will fit.
Q. What is the hire period?
A. Standard hire period is approximately 24 hours. Eg: 1pm delivery and set up and 1pm next day collection and pack up.
Longer hire times e,g, more than one night, can be negotiated subject to availability. Simply mention it in your enquiry.
Q. What is your cancellation policy?
A. A minimum of 7 days notice must be given for requests to change the date of the booking. The customer’s request can then be granted on the condition that the preferred date is available. A request to change dates within 7 days of booking will be denied.